DOMESTIC SHIPPING & RETURNS
We offer free domestic shipping.
Our order usually takes 2-3 weeks depending on the product. If the certain piece is in stock with the company, we offer next day shipping as well. You can reach out to the team to enquire about the same.
At love, Kiki, we craft every item with love and dedication, imbuing each piece with the unique touch of human hands. The textured quality of the fabric is a testament to the handmade processes we employ. While we do not offer refunds for any purchases, we perform strict quality control at our studio to ensure that you receive only the best. In the unlikely event that you receive a defective item, please reach out to us within 24 hours of receiving the package at firstname.lastname@example.org or let us know on WhatsApp on the number - +91 7042566778.
Returns will only be accepted for items that meet our requirements and are in their original packaging with tags intact. Upon receipt of the returned item, we will promptly ship a replacement to you.
As per company policy, we offer exchange in size or any other product of same or higher value. Items sent back to us without first requesting an exchange / return will not be accepted. Please write to us via email or WhatsApp for the same within 48 hours of receiving the package. Also, in case of exchange, the customer will bear the costs of shipping the items back to our studio.
Customised orders cannot be returned or exchanged. Customisation refers to any change made in length, size that does not fall in the scope of XS-XL or any minor/major change made to the actual design.
Please note that anything purchased under an offer or sale is considered a final sale. Therefore, it cannot be exchanged or returned for an alternate size. You can request the team for alteration for an additional cost.
INTERNATIONAL SHIPPING & RETURNS
We charge a flat fee of 30 US Dollars (equivalent to 2500 INR) for International shipping. We ship our packages via Fedex Express.
Our order usually takes 2-3 weeks in the making and 1 week for shipping. If the certain piece is in stock with the company, we offer next day shipping as well. You can reach out to the team to enquire about the same. Also, the shipping time can vary based on custom clearances. The company is not liable for any custom delays.
Remote Area Charges
All the shipping charges are flat charges and are not based on postal codes. If the shipping address is in a remote area, you may hear from us regarding the change in shipping charges.
Custom Duty & Taxes
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. We are unable to tell the expected taxes and duties because it is not under our control. However, you can check the approximate duties and taxes on www.easyship.com but the company does not take any liability for the actuals.
Returns / Exchange
Currently, we are not able to offer returns/ exchanges to our international customers due to logistics/custom issues. However, if you receive any faulty item – please reach out to us at email@example.com within 24 hours of receiving the package.
If you have any doubts regarding sizing, please feel free to reach out to our team before placing the order.
As per company policy, we do not have an option of order cancellation. In case you would like to make any changes in your order, please write to us within 24 hours of placing the order at firstname.lastname@example.org.